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Our Methodology is focused around three main commodities: Time to Market, Quality of Service, Customer Satisfaction

When  working  with  Harchan i Solutions, there  are  three  main  stages:
Sales
Pilot
Client
 
Sales  Stage
Initiation
Assessment of Client Requirements and Harchan i Solutions Agent skill set required
Delivery of initial Service Proposal
Demonstration of basic service, facility, infrastructure, etc

Mutual Agreement for Harchan i Solutions Pilot Program

Pilot  Stage  (Implementation)

Recruiting, Screening, & Training of Pilot Agents (as needed)

Technology Customization (as needed)

Continuous monitoring, reporting, and feedback with Client

Demonstration of service level, quality and cost benefits
Long ­term  Contract
Client  Stage

Full-scale deployment

Dedicated Account Manager (Single Point of Contact)

Project Manager/Supervisor

Client decides their degree of involvement within the outsourcing relationship

Ongoing, monitoring, reporting, and feedback

Harchan i Solutions will continuously enhance its service offerings and infrastructure to deliver the greatest efficiency and innovative services

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